Forex Decimator Support

Today is Sunday, and I sent a support question to the Forex Decimator team. Few hours later, on Sunday they have answered my query.. Well done. Thumbs up.

Of course customer support is important, since MOST $97 robots their customer support is non-existing, although they claim that they have it!

Reply Sent…

I have reattached both the ex4 file and the PDF file to this email. Please
be aware that the ex4 file isn’t meant to be opened (some people are trying
to open this file direct).

1. First your MT4 broker platform must be closed,
2. next the ex4 file is to be copied (right click copy) then pasted
(right click paste) into your MT4 Broker Expert folder through Windows
Explorer.
3. Then reopen your MT4 broker platform and you should then be able see
it in the Experts folder through the Navigation panel (left side of screen).

Many Thanks
Forex Decimator
support@forexdecimator.com
www.forexdecimator.com
—–Original Message—–
From: Jason [mailto:jason@XXXX.com]
Sent: Monday, 24 August 2009 12:29 AM
To: support@forexdecimator.com
Subject: I can’t download the files

Hi,

Can I please have access to the files to download them again?

I have registered and downloaded the files last week, but now I have
changed broker, and I can’t download the robot files again.

Awaiting your kind reply,

Jason